Eatster is an "all in one operating system" for contactless quick service restaurants. It's the leading software in digitizing all sales channels for restaurants to lower their operational costs, increase revenue and improve customer's loyalty. It makes it possible using

Self ordering kiosks

The challenge:

Self-ordering kiosks are here to support human cashiers and therefore they have to be easy to use, friendly, without any "barriers of entrance", quick and visually appealing. On the other hand, for the restaurant owners they need to be affordable, easy to install, low maintenance and reliable. The kiosks should also work as entry point into our Eatster ecosystem.

The solution:

We have spent months with our designer studying users behavior and optimizing UI&UX. Because we support different screen sizes (mostly 10-32 inch) we had to make sure everything will be visually appealing, readable and understandable between such a dramatic screen size differences. All kiosk had to support restaurant's brand, high quality pictures (they share the same DB with mobile apps), multi-brand ordering, hidden settings with easy update distribution and more. Our HW is custom built according our needs and supports different types of installations. In order to scale & make truly an impact in this market we introduced "all-in-one" exterior 10 inch kiosk under 400€. It combines kiosk, payment terminal, order calling system and printer into one single solution. After successful payment every user receives incentives to join our marketplace apps and enjoy all the benefits the platform has to offer.

Native mobile apps

The challenge:

Competing on the 5 million market with 4 international unicorns and other middle size players was challenging especially for small team, with small budget like ours. Ensuring the same quality of experience, reliability, prices and more for our users were the main points we focused on.

The solution:

Our apps have average score on the stores 4.66/5, they support instant launch (no need for downloading the app from the store), are multilingual and offer unique features compared to the competition. We are proud to have thousands of returning users without any additional incentives given (boosting sales by offering discounts, special offers and more). Our main competitive advantages are:

• Multiple scenarios for using the app (ordering from table, booking table ahead, takeaway...)
• Happy Hour / Leftover discounts published by restaurants
• Loyalty system

POS & KDS

The challenge:

Here we were facing the same issues as we faced with our marketplace apps - very strong competition and saturated market. We wanted to make our KDS as simple as possible and require as little interaction from the staff as possible. The orders had to be managed in multiple places within the kitchen and outside of it (delivery drivers). Lastly, they also require easy update distribution and reliability. On the other hand the POS operated by cashier had to be quick, force the cashier to up-sell and allow special use cases (tips, discounts..).

The solution:

Our displays require on average 2 clicks to finish the order and call the customer. They allow splitting the order into multiple locations for easier order preparations. The POS doesn't require any staff training because the software just walks the operator through the order flow. It forces the staff to ask up-selling questions as well.

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The digital menu-boards & order tracking screens

The challenge:

Both menu-boards and tracking screens have to be optimized for many TV screen sizes, usually pretty simple web browsers, they have to be real-time and in restaurant's brand colors.

The solution:

The apps are responsive and can show various number of items / details depending on resolution and size of the TV.

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